Jobs

Technical Support Engineer - Business Development

Cairo, Egypt - 180824
We are seeking a dynamic and technically skilled Business Development Technical Support Engineer to join our team in North Africa. The ideal candidate will combine technical expertise with strong business acumen to drive the growth of our materials testing solutions across the region. You will be responsible for identifying new business opportunities, providing technical support to our clients, and ensuring the successful implementation of our principal's companies products and services.
  • Education: Bachelor’s degree in Engineering (Mechanical, Electrical, or Materials Engineering preferred) or a related technical field.
  • Experience: Minimum of 1-3 years of experience in technical sales, business development, or technical support, preferably in the materials testing or industrial equipment sector.
  • Technical Skills: Strong understanding of materials testing equipment and applications. Familiarity with Instron products is highly desirable.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to a non-technical audience.
  • Sales Skills: Proven track record in sales and business development, with the ability to build and maintain relationships with clients.
  • Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer needs.
  • Travel: Willingness to travel within North Africa to meet clients and attend industry events as required.
  • Languages: Proficiency in English and French or Arabic is required.
  • Competitive salary and performance-based incentives.
  • Comprehensive training on Instron products and services.
  • Opportunities for professional growth and development within a leading global company.
  • A supportive and collaborative work environment.
  • Business Development:
    • Identify and develop new business opportunities in various industries, including automotive, aerospace, biomedical, and manufacturing.
    • Build and maintain strong relationships with key clients, partners, and stakeholders.
    • Conduct market research to identify trends, competitor activities, and potential areas for growth.
    • Develop and execute strategic sales plans to achieve sales targets and expand market presence.
  • Technical Support:
    • Provide expert technical support to clients, assisting with the selection, implementation, and troubleshooting of Instron products.
    • Conduct product demonstrations, training sessions, and technical workshops for clients and partners.
    • Collaborate with the technical team to ensure that all customer inquiries and issues are resolved promptly and effectively.
    • Assist in the installation, calibration, and maintenance of materials testing equipment at client sites.
  • Customer Relationship Management:
    • Serve as a technical advisor to clients, understanding their needs and providing tailored solutions that meet their testing requirements.
    • Ensure customer satisfaction by delivering high-quality technical support and maintaining regular communication.
    • Manage customer accounts, including follow-up on sales leads, quotes, and service agreements.
  • Reporting and Analysis:
    • Prepare regular reports on sales activities, market conditions, and customer feedback.
    • Analyze sales performance data to identify areas for improvement and inform future business strategies.
    • Provide input on product development based on customer feedback and market demands.
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Technical Support Engineer - After Sales Service & Application Support

Cairo, Egypt - 18082402
We are seeking a skilled and customer-focused After-Sales Services and Application Support Technical Engineer to join our team in North Africa. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing top-notch after-sales services, technical support, and application assistance. You will be responsible for maintaining and servicing our customers' testing machines, resolving technical issues, and helping clients optimize the use of their testing systems.
  • Education: Bachelor’s degree in Engineering (Mechanical, Electrical, or Materials Engineering preferred) or a related technical field.
  • Experience: Minimum of 1-3 years of experience in technical support, field service engineering, or application support, preferably in the materials testing or industrial equipment sector.
  • Technical Skills: Strong knowledge of materials testing equipment and applications. Familiarity with Instron products and their software is highly desirable.
  • Problem-Solving: Excellent diagnostic and troubleshooting skills, with the ability to resolve technical issues independently.
  • Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Customer Service: Proven experience in providing excellent customer service and building strong client relationships.
  • Travel: Willingness to travel within North Africa to provide on-site support and services.
  • Languages: Proficiency in English and French or Arabic is required.
  • Competitive salary and performance-based incentives.
  • Comprehensive training on Instron products and services.
  • Opportunities for professional growth and development within a leading global company.
  • A supportive and collaborative work environment.
  • After-Sales Services:
    • Perform installation, calibration, maintenance, and repair of materials testing equipment at customer sites.
    • Conduct regular preventative maintenance visits to ensure equipment reliability and performance.
    • Diagnose and troubleshoot technical issues, providing timely and effective solutions to minimize downtime.
    • Coordinate with the central technical team to escalate and resolve complex issues when necessary.
  • Application Support:
    • Provide expert guidance and support to clients on the proper use and application of Instron products.
    • Assist customers in optimizing their testing setups, including the selection of appropriate accessories, fixtures, and software configurations.
    • Deliver hands-on training sessions to customers, ensuring they are fully equipped to operate their testing systems effectively.
    • Stay updated on industry trends and new applications, advising clients on best practices and new developments in materials testing.
  • Customer Relationship Management:
    • Build and maintain strong, long-term relationships with clients by providing exceptional service and support.
    • Act as the primary point of contact for after-sales inquiries, ensuring prompt and clear communication.
    • Gather customer feedback and report on common issues or areas for improvement, contributing to product and service enhancements.
    • Work closely with the sales and business development teams to identify additional service opportunities and upsell maintenance contracts or upgrades.
  • Documentation and Reporting:
    • Maintain accurate records of service visits, repairs, and customer interactions in the company’s CRM system.
    • Prepare detailed service reports, including diagnostics, repairs performed, and recommendations for future maintenance.
    • Provide regular updates to management on service activities, customer satisfaction, and any recurring technical challenges.
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